Order Processing Medical

Inquiry by the customer

Possibilities of inquiry:

• Inquiry by e-mail to sales @cleancontrolling.com
• By telephone +49 7465/92 96 78-0
• Contact Form

Feasibility evaluation of the desired test method by CleanControlling Medical

• Clarification of the feasibility of the desired test

Clarification of testing details

• By phone or by e-mail
• During a visit to our house in connection with a laboratory tour

Quotation

• Quotation 1 to 2 days after request
• The offer is accompanied by a Test Item Characterization Sheet, which has to be filled out and sent with every order to ensure a smooth process. Please use the form attached to the offer or download it from the following links:
  • Test Item Characterization Sheet (English)
  • Test Item Characterization Sheet - Reprocessing & Sterilization (English)

Ordering by the client and shipment of the test items in our laboratory

Packageing by the client and shipment to our facilities:

• Packaging Variant 1: The test items should be packed in such a way that no further contamination (biological, chemical or particulate) can get onto the products during transport (eg in a closed polybag, better still sealed).
• Packaging variant 2: Simulation of customer delivery with original packaging and removal of the test items from CleanControlling Medical.

Goods receipt of samples at CleanControlling

• The packaging is visually inspected and photographed and documented in case of possible transport damage or inadequate packaging.
• Inspection of the analysis information when receiving the order
• Creation of a laboratory order from information from the client 

Start of the analysis

• Preparation of the samples (e.g. sterilization)
• Provision of the necessary sterile working materials

After completion of the analysis

• You will receive the test items after completing the tests, unless otherwise agreed. The test items are not contaminated.
• We do not archive any reference samples.

Handling of Decision Rules at CleanControlling

1. Standard Requirements:

If decision rules are specified in specifications or standards, we apply only those rules.

2. Client Requirements:

If the client requests a specific decision rule (e.g., safety band, risk assessment according to ILAC G8), this must be communicated in writing in advance. Implementation and documentation will follow after consultation.

3. Standard – Simple Acceptance:

If no specifications are provided, conformity assessment is conducted according to the principle of simple acceptance (ILAC G8, 4.2.1): The result is considered compliant if it falls within the limit values, without taking measurement uncertainty into account.

A detailed description of our approach to assessing the conformity of test results, as well as the decision rule applied in this process, can be found here.