Order Processing of chemical analyses

Inquery

Your inquiry via

• Email to sales_medical @cleancontrolling.com
• Phone under +49 7465/92 96 78-0
• Contact form

We will respond to your inquiry within one business day, or by the following day at the latest. If you are a new customer, you can send us your company and contact information in advance via the registration link below; this will help streamline and speed up the processing.

Feasibility study of the desired testing methods by CleanControlling

Determining the feasibility of the requested audit

Clarification of examination details

• By phone, web conference, or email
• During an on-site meeting or at CleanControlling

Quotation

We will prepare a quote within 1 to 2 days of receiving your request.

Shipping the test items to our laboratory

The test items should be packaged in such a way that no further contaminants can come into contact with the samples during transport (e.g., in a sealed plastic bag, or better yet, heat-sealed).

Receipt of samples at CleanControlling

• The packaging is visually inspected, and in the event of potential shipping damage or inadequate packaging, it is photographed, documented, and the client is notified.
• Review of inspection information upon receipt of the order
• Creation of a laboratory order based on information provided by the client

After the end of the test

• Test specimens will be returned to you upon completion of the tests, unless otherwise agreed. Water or soil samples will be disposed of properly.
• We do not archive any reference samples.

Handling of Decision Rules at CleanControlling

1. Standard Requirements:

If decision rules are specified in specifications or standards, we apply only those rules.

2. Client Requirements:

If the client requests a specific decision rule (e.g., safety band, risk assessment according to ILAC G8), this must be communicated in writing in advance. Implementation and documentation will follow after consultation.

3. Standard – Simple Acceptance:

If no specifications are provided, conformity assessment is conducted according to the principle of simple acceptance (ILAC G8, 4.2.1): The result is considered compliant if it falls within the limit values, without taking measurement uncertainty into account.

A detailed description of our approach to assessing the conformity of test results, as well as the decision rule applied in this process, can be found here.

General Terms and Conditions of Sale and Delivery:

The currently valid General Terms and Conditions of Sale and Delivery of CleanControlling Medical GmbH & Co. KG, DE-78576 Emmingen-Liptingen, apply exclusively. We will be happy to send them to you upon request. These terms and conditions are also available under Terms & Conditions.